Legal

Refund Policy

This policy explains when refunds apply, when they do not apply, and how to request a refund for our private service.

Refund decisions apply only to our service fees and do not guarantee or replace any government decision.

1. General Rule

A refund may be granted when an application is officially rejected by the relevant authority after we have processed it and the submitted information was accurate.

2. Eligible Cases

Official rejection notice is provided
Request is made within a reasonable period after the decision
Submitted data from applicant was truthful and complete

3. Non-Eligible Cases

Change of mind after service completion
Incorrect or incomplete applicant information
No travel or unused approved document
Fraudulent or abusive use of the service

4. How to Request a Refund

Send an email with your application reference
Attach the official rejection notice
Include the email used during application and payment proof

5. Review and Processing

We review each request and, when approved, issue the refund to the original payment method. Bank or payment processor timelines may vary.

6. Dispute Resolution

Please contact us first for resolution before starting a payment dispute. Most cases are resolved faster through direct support.

7. Contact

Refund support: info@thailandtouristvisaok.com | +66 2 345 6789